Production Employee Helpdesk

01 Helpdesk

We’re here to support you.

Our Production Employee Helpdesk is here to serve your needs and answer your questions. Our hours of operation are Monday through Friday, 7:00 a.m. PT to 6:00 p.m. PT.

You may contact us by phone at 818.860.7756, email our Cast & Crew Production Employee Helpdesk or CAPS Production Employee Helpdesk, or fill out the contact form below. A member of our team will get back to you as soon as possible, usually within the same business day (or the next day if you reached us after hours).

Want quick answers? Please see our frequently asked questions below.

When will my 2018 W-2 be ready?

Cast & Crew

All 2018 W-2 forms will be ready by Jan. 31, 2019 and may be accessed by visiting www.mytaxform.com. Once you are on the site, please follow these steps:

  1. When prompted to provide your employer name or code, enter 13481
  2. When prompted to provide your employee ID or SSN, enter your Social Security Number, without hyphens
  3. When prompted to provide your PIN, enter the PIN that you created when you registered
  4. If this is your first visit to mytaxform.com, enter the last SIX digits of your SSN. You will then be asked to answer a set of security questions and create a unique PIN for future visits.

Once registered, you will have access to:

  1. Reprint a copy of your W-2
  2. Request a W-2-C (change to your W-2)
  3. Import your W-2 directly into leading tax preparation software
  4. Consent to receive your W-2 via email the following year

If you experience any problems with this process, please call 800.511.8087.

How do I update my address?

Cast & Crew

To update your address record, please email us at employeehelpdesk@castandcrew.com with the following information:

  1. Your full legal first and last name
  2. The last four digits of your SSN
  3. Your previous address
  4. Your current address
  5. A phone number where you can be contacted if additional information is needed

Once we have received this information, we will update your address for all future payments.

CAPS

You can update your address by visiting our portal at etc.capspayroll.com. If you have any trouble accessing the site please reach out to our support team at 818.480.4400 or send us an email at etcsupport@capspayroll.com.

Can I get my pay stub?

Cast & Crew

In order to provide this, please email us at employeehelpdesk@castandcrew.com with the following information:

  1. Your full legal first and last name
  2. The last four digits of your SSN
  3. A legible copy or photograph of your driver’s license/photo ID
  4. An indication of which check stubs you are requesting:
    1. If known, which week ending(s)?
    2. If you only know the net amount of the payment, what is the amount?
    3. If you need all stubs for a particular project, please indicate the project title
    4. If you need all stubs for a particular time frame, what are the dates?
  5. A phone number where you can be contacted if additional information is needed.

Once we have received this information, we will be able to send you the requested pay stubs.

CAPS

You may access your pay stubs by visiting our portal at etc.capspayroll.com. If you have any trouble accessing the site please reach out to our support team at 818.480.4400 or send us an email at etcsupport@capspayroll.com.

How do I request an earnings report?

Cast & Crew

In order to send you an earning report, please email us at employeehelpdesk@castandcrew.com with the following information:

  1. Your full legal first and last name
  2. The last four digits of your SSN
  3. A legible copy or photograph of your driver’s license/photo ID
  4. Time frame of the report
  5. If you need the payroll history only for a particular project or year, please also indicate this in the email
  6. A phone number where you can be contacted if additional information is needed

Once we have received this information, we will be able to send you the report.

CAPS

Please send the above information to info@capspayroll.com.

 

How do I update my name?

Cast & Crew

In order for us to update your name, please email us at employeehelpdesk@castandcrew.com with the following information:

  1. The first and last name we have on file
  2. The last four digits of the SSN
  3. Government-issued ID showing the new name
  4. A phone number where you can be contacted if additional information is needed

Once we have received this information, we will update your name.

CAPS

Please send the above information to info@capspayroll.com.

How do I update my W-4 exemptions or status?

Cast & Crew

In order for us to update your exemptions, please complete and return the W-4 that is provided on the IRS website by clicking here. Once complete, please submit the completed form to employeehelpdesk@castandcrew.com.

CAPS

You can update your W-4 withholding exemptions by visiting our portal at etc.capspayroll.com. If you have any trouble accessing the site please reach out to our support team at 818.480.4400 or send us an email at etcsupport@capspayroll.com.

How do I access my W-2?

Cast & Crew

All W-2 forms may be accessed by visiting www.mytaxform.com. Once you are on the site, please follow these steps:

  1. When prompted to provide your employer name or code, enter 13481
  2. When prompted to provide your employee ID or SSN, enter your Social Security Number, without hyphens
  3. When prompted to provide your PIN, enter the PIN that you created when you registered
  4. If this is your first visit to mytaxform.com, enter the last SIX digits of your SSN. You will then be asked to answer a set of security questions and create a unique PIN for future visits

Once registered, you will have access to:

  1. Reprint a copy of your W-2
  2. Request a W-2-C (change to your W-2)
  3. Import your W-2 directly into leading tax preparation software
  4. Consent to receive your W-2 via email the following year

If you experience any problems with this process, please call 800.511.8087. You can also find a link to W-2 Express and step-by-step instructions here.

CAPS

You can get a copy of your W-2 by visiting our portal at etc.capspayroll.com If you have any trouble accessing the site please reach out to our support team at 818.480.4400 or you can send us email at etcsupport@capspayroll.com.

Can you tell me if my time card has been processed?

Cast & Crew

Sure! Send the dates worked and project name to employeehelpdesk@castandcrew.com and we’ll let you know. If you don’t have that information, please give us a call at 818.860.7756.

CAPS

To check the status of your checks, you can send an email to info@capspayroll.com with dates worked and project name. If you don’t have that information, please give us a call at 818.525.3331.

How do I sign up for direct deposit?

Cast & Crew

Cast & Crew can set up credit union deductions for the following credit unions:

  1. First Entertainment
  2. Twentieth Century Fox
  3. Universal
  4. Technicolor FCU
  5. Premier America
  6. Aftra/SAG
  7. Local 48 Topass

Please fill out the deduction form found here, and return to employeehelpdesk@castandcrew.com. For all other banks, please reach out to the accounting team on production and inquire if they offer direct deposit.

CAPS

Sign up for direct deposit by visiting our portal at etc.capspayroll.com. If you have trouble accessing the site, please reach out to our support team at 818.480.4400 or send us an email at etcsupport@capspayroll.com.

How do I confirm or verify my employment?

Cast & Crew has selected The Work Number®service from Equifax to provide automated income and employment verifications. This service is used when you apply for a loan, need a reference check, lease an apartment or any other instance where proof of employment or income is needed.

To get started, provide the following information to the person requesting proof of employment or proof of employment plus income:
1.) Access to The Work Number via the web or telephone.
2.) Employer name or code:

  • Viacom PBE: 17162
  • Cast & Crew or BTL Payroll LLC or BTL Production Services LLC: 13481
  • CAPS Payroll: 17679
  • CAPS Payroll Associates: 17697
  • ABC: 19422

For additional information or assistance, please visit our Forms and Resources page here.

Can I get more information on New York Paid Family Leave?

Effective Jan. 1, 2018, most private New York state employers are required to offer Paid Family Leave to eligible employees. Paid Family Leave provides wage replacement and job protection for employees who take time off work to bond with a new child, care for a family member with a serious health condition, or assist when a family member is deployed abroad on active military duty.

For more information, click here.

02 Contact us

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