Our production payroll clients are our first priority. From product support to labor compliance help for your production, you’ve come to the right place. Find answers to your questions in our FAQs, or download helpful payroll, tax or workers’ compensation forms. Still can’t find what you’re looking for? Contact us
INJURED WORKER
Right of Refusal of Medical Aid
CA only – New Hire Notice (bilingual)
CERTIFICATE REQUESTS
Certificate of Insurance Request Form
BUSINESS INSURANCE REQUIREMENTS
Requirements for Certificate of Liability Insurance
HIGH RISK & FOREIGN TRAVEL
Form W-9 (blank)
Form W-9 – New Payroll Associates, LLC
To access your W-2s from the last three years, please log in to the ETC portal here.
California State Disability Insurance
New Jersey Instructions for Claiming Unemployment Benefits
New York Notice of Eligibility for UI (Record of Employment)
Oregon Diversity Questionnaire
Unemployment, Disability, and Family Leave FAQ
Minors
For additional information on state disability and how to verify employment, please visit Employment & Income Verification
Free production payroll resources to get you through the tricky stuff.
We strive to keep you up-to-date on important federal and state changes as well as labor, wage and employment updates. Stay in the know by reading our blog:
Get the free Commercial Labor Guide, your resource for all commercial union pay rates and rules.
PAYEES: For W2s, easy Direct Deposit and change of address, visit my.castandcrew.com.
PRODUCTION: Visit our Help Center for complete guides to our ETC onboarding and hours solution, CAPS Pay commercial HTG calculator or CAPS+ commercial accounting software. You can also call us at 888 570 6180, or email our support teams directly below.
ETC: etcsupport@capspayroll.com
CAPS Pay: capspaysupport@capspayroll.com
CAPS+: capsplus@castandcrew.com
ETC – Employee onboarding quick start guide
ETC – How to approve time cards with allocations quick start guide
ETC – How to manually submit a loan out request quick start guide
ETC – How to create a batch quick start guide
ETC – How to calculate a batch quick start guide
ETC – How to add multiple employees at once quick start guide
Are you paid by CAPS and have a question? Check out our production employee FAQs below.
You can get a copy of your W-2 by visiting our portal at my.castandcrew.com. If you have any trouble accessing the site please reach out to our support team at 888 570 4650 or you can send us an email at employeehelpdesk@castandcrew.com.
Learn how to update all profile information at our MyCast&Crew Help Center.
You can update your W-4 information by visiting our portal at my.castandcrew.com. Need help? Buzz on over to the MyCast&Crew Help Center.
Employees should select a customized waiver form that corresponds to the payroll company under which their payroll is processed. Employees should fill in the Employee Information Section and the Employee Affirmation section, sign and date the form and submit it to employeehelpdesk@castandcrew.com for processing. We will fill out the Employment Information section, sign and date the form and input the form into our payroll system to take effect, if valid.
Yes! We integrate with all major banks for easy Direct Deposit setup. Enable Direct Deposit in our portal at my.castandcrew.com. You can find a quick instructional video here.
Pay stubs are available at my.castandcrew.com.
You can request a reissue of a check directly through your MyCast&Crew portal. This method is only available for eligible checks issued by Cast & Crew and CAPS. Click here for more information.
For all MPIP and contribution questions, please send an email to unioncontributions@capspayroll.com with the following information
You can always refer to the MyCast&Crew portal at my.castandcrew.com and look for your stubs under the Pay Stubs tab. If you do not see a stub for the date you are looking for, please reach out to your production accounting team.
For garnishment questions, please send an email to garnishments@capspayroll.com.
For information about employment verification and how to start the process, click here.
The MyCast&Crew Employee portal is a one-stop-shop for all crew members to manage their personal information and access their payroll & tax related documents. Crew members that have been paid either by CAPS Payroll and/or by Cast & Crew can access their pay stubs, W-2s, federal and state W-4 forms and manage their profile information (e.g, mailing address, phone number, etc.) from their MyCast&Crew portal.
Having a Single Sign On (SSO) is not only convenient; it also allows Cast & Crew to provide ongoing security and functionality enhancements to all customers in one constantly improving interface.
Register with MyCast&Crew.
MFA provides payroll data protection that relies upon additional methods, beyond just your password, to allow access to your account. It can use two or more factors to authenticate a user. In this case, MFA includes two steps to verify it’s really you trying to access your data, like your password and a code sent to your mobile phone.
FYI, the MFA we utilize is the same one used across the Cast & Crew family of companies. So if you also use software from CAPS or Media Services, for example, you’ll use the same login when you get to my.castandcrew.com.
The materials available on this website are for informational purposes only and are not intended to and shall not constitute legal advice. The information is not warranting the accuracy, completeness or currentness. You should contact your counsel to obtain advice with respect to any particular issue or problem. This website has links to third-party websites. The links are provided as citations and aids to help you find other resources that may be applicable to you and do not represent endorsement by Cast & Crew and its associated affiliates. Cast & Crew and its associated affiliates cannot guarantee the information contained in any third-party website is current and/or accurate.