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Cast and Crew Live Entertainment

Payroll support, resources & FAQs

Our production payroll clients are our first priority. From product support to labor compliance help for your production, you’ve come to the right place. Find answers to your questions in our FAQs, or download helpful payroll, tax or workers’ compensation forms. Still can’t find what you’re looking for? Contact us

Guides and Orgs

Free production payroll resources to get you through the tricky stuff.

We strive to keep you up-to-date on important federal and state changes as well as labor, wage and employment updates. Stay in the know by reading our blog:

Labor Compliance Blog

Software Support

PAYEES: For W2s, easy Direct Deposit and change of address, visit my.castandcrew.com.

PRODUCTION: Visit our Help Center for complete guides to our ETC onboarding and hours solution, CAPS Pay commercial HTG calculator or CAPS+ commercial accounting software. You can also call us at 888 570 6180, or email our support teams directly below.

If you are a current payroll client and want to schedule a moderated training session, please click on the product name below to send us your email request:

We will contact you shortly to schedule your session.

FAQs

Are you paid by CAPS and have a question? Check out our production employee FAQs below.

You can get a copy of your W-2 by visiting our portal at my.castandcrew.com. If you have any trouble accessing the site please reach out to our support team at 888 570 4650 or you can send us an email at employeehelpdesk@castandcrew.com.

Learn how to update all profile information at our MyCast&Crew Help Center.

Employees should select a customized waiver form that corresponds to the payroll company under which their payroll is processed. Employees should fill in the Employee Information Section and the Employee Affirmation section, sign and date the form and submit it to employeehelpdesk@castandcrew.com for processing. We will fill out the Employment Information section, sign and date the form and input the form into our payroll system to take effect, if valid.

Yes! We integrate with all major banks for easy Direct Deposit setup. Enable Direct Deposit in our portal at my.castandcrew.com. You can find a quick instructional video here.

You can request a reissue of a check directly through your MyCast&Crew portal. This method is only available for eligible checks issued by Cast & Crew and CAPS. Click here for more information.

For all MPIP and contribution questions, please send an email to unioncontributions@capspayroll.com with the following information

  1. The first and last name we have on file
  2. The last four digits of the SSN
  3. The preferred email address
  4. The title of the project
  5. The week ending dates of the project
  6. A detailed message outlining the inquiry

You can always refer to the MyCast&Crew portal at my.castandcrew.com and look for your stubs under the Pay Stubs tab. If you do not see a stub for the date you are looking for, please reach out to your production accounting team.

For information about employment verification and how to start the process, click here.

The MyCast&Crew Employee portal is a one-stop-shop for all crew members to manage their personal information and access their payroll & tax related documents. Crew members that have been paid either by CAPS Payroll and/or by Cast & Crew can access their pay stubs, W-2s, federal and state W-4 forms and manage their profile information (e.g, mailing address, phone number, etc.) from their MyCast&Crew portal.

Having a Single Sign On (SSO) is not only convenient; it also allows Cast & Crew to provide ongoing security and functionality enhancements to all customers in one constantly improving interface.

Register with MyCast&Crew.

MFA provides payroll data protection that relies upon additional methods, beyond just your password, to allow access to your account. It can use two or more factors to authenticate a user. In this case, MFA includes two steps to verify it’s really you trying to access your data, like your password and a code sent to your mobile phone.

FYI, the MFA we utilize is the same one used across the Cast & Crew family of companies. So if you also use software from CAPS or Media Services, for example, you’ll use the same login when you get to my.castandcrew.com.

The materials available on this website are for informational purposes only and are not intended to and shall not constitute legal advice. The information is not warranting the accuracy, completeness or currentness. You should contact your counsel to obtain advice with respect to any particular issue or problem. This website has links to third-party websites. The links are provided as citations and aids to help you find other resources that may be applicable to you and do not represent endorsement by Cast & Crew and its associated affiliates. Cast & Crew and its associated affiliates cannot guarantee the information contained in any third-party website is current and/or accurate.